Policies

Shipping Policy

Processing Time:
All orders are processed within 2–5 business days after payment is received. Please note that processing times do not include weekends or holidays.

Shipping Time (Domestic):
Once your order has been processed, it will be shipped via our trusted carriers. Standard shipping within the U.S. typically takes 1-3 business days, depending on your location.

International Shipping:
Halo & Honey proudly offers interternational shipping. Delivery times vary by destination, but most international orders arrive within 7-14 business days after processing.

Please note:

  • Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.
  • Delivery times may vary based on customers clearance and local postal services.
  • We do not cover lost or delayed packages due to international customs procedures.

Order Tracking:
Once your order ships, you will receive an email with tracking information so you can monitor your delivery.

Shipping Delays:
Delays may occur during high-demand periods, holidays, or due to factors outside of our control (e.g., carrier delays, weather conditions). We appreciate your patience and understanding.

Return & Refund Policy

We want you to love your Halo & Honey purchase.

However, please double-check your order before checkout. If you receive the wrong item, contact us within 48 hours of delivery. If you are not completely satisfied, you may request a return or refund in accordance with 2-days of delivery.

Eligibility:

  • Requests for returns or refunds must be made within 2 days of receiving your order.

  • Products must be unused, unaltered, and in their original packaging.

  • Due to hygiene and safety reasons, we cannot accept returns on hair extensions, wigs, or opened hair care products.

Process:

  1. Contact our customer care team at halohoneycollection@gmail.com with your order number and reason for return.

  2. Once approved, you’ll receive instructions for returning your item.

  3. Refunds will be processed to your original form of payment once the returned item is received and inspected.

Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 2 days of delivery. We will resolve the issue promptly by offering a replacement or refund.

Terms & Conditions

Welcome to Halo & Honey! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.

1. General Use
By using our website, you acknowledge that you are at least 18 years old and capable of entering into a legally binding agreement.

2. Product Information
We strive to ensure that product descriptions, images, and pricing are accurate. However, errors may occur, and Halo & Honeyreserves the right to correct any inaccuracies at any time without prior notice.

3. Payments
All payments must be made in full at checkout. We accept major credit cards, and Shop pay and Afterpay for installment payments.

4. Intellectual Property
All content on this site, including logos, product photos, text, and graphics, are the property of Halo & Honey and may not be reproduced or distributed without written permission.

5. Limitation of Liability
Halo & Honey is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.

6. Changes to Policies
We reserve the right to modify or update these policies at any time. Any changes will be effective immediately upon posting.